Service Standards and Performance

The Inter-Global Financial Regulatory Board is committed to supporting local business and has approved the following service standards and performance targets during 2014. The Inter-Global Financial Regulatory Board will publish a quarterly update on our performance against the published service standards.

Service Standard Performance Target Actual Performance Against Target

We will process and make available to the public, company and other documents, within 5 working days of their receipt

85% 100%

Subject to prior name approval, all incorporation papers delivered before 1.00pm will be processed on the same day

100% 100%

Subject to prior name approval, all incorporation papers delivered after 1.00pm will be processed before 1.00pm the next working day

100% 100%

We will register all charges delivered before 1.00pm, the same day

100% 100%

We will register all charges delivered after 1.00pm before 1.00pm the next working day

100% 100%

We will present dissolved company files by 1.00pm when a request is received before 11.00am and by 1.00pm the next working day when the request is received after 11.00am

100% 100%

We will issue a written response to applications for name approval within 24 hours of receiving them

100% 100%

We will respond to requests for Certificates of Fact and copy documents within 2 working days of receiving a request with the correct fee

95% 100%

We will acknowledge all correspondence within 2 working days of receipt

100% 100%

Secondary Targets

Subject to prior name approval, all other registration papers delivered before 1.00pm will be processed on the same day

100% 100%

Subject to prior name approval, all other registration papers delivered after 1.00pm will be processed before 1.00pm the next working day

100% 100%

Subject to prior name approval, all changes of name delivered before 1.00pm will be processed on the same day

100% 100%

Subject to prior name approval, all changes of name delivered after 1.00pm will be processed before 1.00pm the next working day

100% 100%

Certificates of Incorporation and Certificates of Change of Name will be available by noon the next working day after the documents have been processed

100% 100%

Charge Certificates will be available within 3 working days of the charge being registered

100% 100%

 

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Inter-Global Financial Regulatory Board
1500 Market Street, 16th Floor, East Tower, Philadelphia, Pennsylvania, 19102

Telephone: +1.267.297.3362
Fax: +1.267.289.7833
Email: [email protected]

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